REFUND & RETUEN POLICY

Website: New Jaspal Electricals
Business Name: New Jaspal Electricals
Business Address:
Shop No. 101–102, Sector 38C,
Chandigarh – 160036, India

Customer Support:
📞 +91 98550 13127

Last Updated: 25 Dec 2025

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1. Returns
   •    We accept returns only for products that are damaged, defective, or incorrect at the time of delivery.
   •    Customers must report the issue within 2 days of delivery.
   •    Products must be unused, in original condition, with original packaging and invoice.
   •    All return requests are subject to inspection and approval.

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2. Non-Returnable Products
   •    Electrical spare parts are non-returnable once sold, unless defective.
   •    Products damaged due to incorrect installation, misuse, or customer negligence are not eligible.
   •    Special-order or on-demand items are non-returnable.

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3. Refund Policy
   •    Refunds are issued only after the returned product is inspected and approved.
   •    Refunds will be processed to the original payment method.
   •    Refund processing time: 7–10 working days after approval.
   •    Shipping and handling charges are non-refundable, except in cases of incorrect or damaged delivery.

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4. Replacement Policy
   •    Replacement is provided for approved defective or damaged products, subject to stock availability.
   •    If replacement is unavailable, a refund will be issued.

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5. Cancellation Policy

5.1 Customer-Initiated Cancellation
   •    Orders can be cancelled only before dispatch.
   •    Cancellation requests must be made immediately by contacting customer support.
   •    Orders cannot be cancelled after dispatch.

5.2 Non-Cancellable Orders
   •    Special spare parts, customized items, or items ordered specifically for the customer cannot be cancelled once confirmed.

5.3 Refund for Cancelled Orders
   •    Orders cancelled before dispatch are eligible for a full refund.
   •    Refunds will be processed within 7–10 working days.

5.4 Cancellation by New Jaspal Electricals

We may cancel an order due to:
   •    Product unavailability
   •    Pricing or listing errors
   •    Payment issues
   •    Force majeure or unforeseen circumstances

In such cases, a full refund will be issued.

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6. Contact Information 

For all return, refund, or cancellation requests:

New Jaspal Electricals
📍 Shop No. 101–102, Sector 38C, Chandigarh – 160036
📞 +91 98550 13127