RETURN & REFUND POLICY

NEW JASPAL ELECTRICALS (Proprietorship – Proprietor: Dilpreet Singh)
Shop No. 101–102, Sector 38-C, Chandigarh 160014, India
GSTIN: 04AYFPS2446H1ZF
Customer support: +91 98550 13127 (phone/WhatsApp) · info@newjaspalelectricals.org
Last updated: 4 September 2026

1. Returns
We accept returns for products that are damaged, defective or incorrect at the time of delivery. Please report the issue within 7 days of delivery on +91 98550 13127 or info@newjaspalelectricals.org with your order number and photos of the product and packaging. Products must be unused, in original condition, with original packaging and invoice. Return requests are subject to inspection and approval, which we confirm within 2 business days.

2. Non-returnable products
Spare parts that are correct as ordered but do not fit, or have been installed or used, are not returnable unless defective. Products damaged by incorrect installation, misuse or negligence are not eligible. Special-order or on-demand items are non-returnable unless defective.

3. Return shipping
If the return is due to our error (damaged, defective or wrong item) we pay the return courier cost or arrange a pickup. In all other approved cases the customer bears the return shipping cost.

4. Refunds
Refunds are issued after the returned product is received and inspected (usually within 2 business days of receipt), to the original payment method, within 7–10 working days. Shipping charges are refunded only when the return is due to our error. You may choose a replacement or store credit instead of a refund.

5. Replacement
Replacement is provided for approved defective or damaged products, subject to stock availability. If a replacement is unavailable, a full refund is issued.

6. Cancellation
Orders can be cancelled free of charge any time before dispatch by contacting customer support. Orders cannot be cancelled after dispatch; please use the return process above. Special-order or customised items cannot be cancelled once confirmed. Orders cancelled before dispatch are refunded in full within 7–10 working days. We may cancel an order due to product unavailability, pricing or listing errors, payment issues or force majeure, in which case a full refund is issued.

7. Manufacturer warranty
Where a brand offers its own warranty, warranty claims are handled as per that brand’s warranty terms; we will help you with the process.

8. Contact
NEW JASPAL ELECTRICALS, Shop No. 101–102, Sector 38-C, Chandigarh 160014 · +91 98550 13127 · info@newjaspalelectricals.org